General conditions of transport
1. Introduction
Welcome to Galop Prijevoz transport services. These General Terms of Transport set the rules and obligations for using our services, ensuring clarity and legal protection for all users. By using our services, you confirm that you have read, understood, and accepted these terms.
2. Transport Agreement
Subject of the Agreement: Transport of passengers from the departure to the destination point for a fee defined by the valid price list.
Contract Conclusion: The agreement is considered concluded upon reservation confirmation and advance payment by the user.
Rights and Obligations of the Provider: Providing safe, timely, and high-quality transport in accordance with the agreed terms.
3. Passenger Obligations
Compliance with Rules: Passengers must follow the code of conduct during the trip, including driver instructions.
No Smoking: Smoking (including e-cigarettes) is strictly prohibited in all vehicles.
Liability for Damages: Passengers who cause damage to the vehicle are responsible for repair or cleaning costs.
Seat Belt Use: Seat belts must be worn at all times during the ride where available.
4. Vehicle Access
Priority Access: We provide priority boarding for persons with disabilities, elderly passengers, pregnant women, and parents with small children.
Luggage: Standard luggage is allowed according to the terms defined during reservation.
5. Payment and Cancellation
Payment Methods: Payment is available exclusively via bank transfer. Payment details are provided upon reservation confirmation.
Cancellation Policy: In case of cancellation, refunds are available according to the terms defined in our cancellation policy.
6. Safety and Insurance
Our vehicles undergo regular technical inspections to ensure maximum safety.
All our drivers are licensed professionals with years of experience.
Vehicles are equipped with modern safety systems, including ABS, ESP, and airbags.
7. International Transport
International transport services are subject to additional regulations. Passengers are responsible for ensuring all necessary documentation such as passports or visas.
8. Privacy Protection
User data is processed in accordance with data protection regulations (GDPR). Detailed information is available in our Privacy Policy.
9. Rights and Complaints
Complaints regarding transport services can be submitted via email or phone. We aim to resolve all issues as quickly as possible.
In the event of unresolved disputes, the competent court will be based on the provider’s registered office.
10. Amendments to Terms
Galop Prijevoz reserves the right to amend these terms without prior notice. Updated terms will be published on our website.
